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Colorpoint Institute
Colorpoint Shipping, Returns

FREE SHIPPING

Our course workbooks are now shipped FREE of charge. To the US shipping is via UPS trackable shipping, delivery usually within 3 to 4 days. Outside the US please read below. Our purchase and shipping policies are outlined in our TERMS OF USE, be sure to read it carefully, as any purchase from our store means an agreement on your part to these terms.

Returning Damaged Items

To submit a course for exchange because of damage in shipping, please email us first, using this contact form. Tell us 1. What you are exchanging. 2. Please wait for our response, we will answer your email with the correct address to ship the item back to. IT MAY NOT BE THE SAME ADDRESS IT CAME FROM. So please wait for our email reply before you return anything.

If the item is damaged in shipping, you will be responsible for documenting the damage to get an exchange. It does not take long, but is necessary for the UPS to grant a refund. Just snap 4 or 5 photos of the course(s) that were damaged, and the date you received them. Email those photos to sales@colorpointinstitute.com

Shipping:

Colorpoint shipping

ORIGIN: All of the course workbooks delivered to the US are shipped from Germany using UPS trackable shipping. The arrival time is between three to four business days. Tracking number is provided so you can track the progress of your items.
WITHIN EU: To destinations within the EU DHL or Hermes is used, with 3 - 4 day arrival times.

 

SHIPPING TIMES: Items are shipped within 48 hours. We guarantee to track your delivery and see that you receive everything you ordered as quickly as possible.


Orders Shipped within Europe

Orders purchased within Europe can also pay by bank transfer (Überweisung). Please contact us here to request our bank transfer information and IBAN.

Returns

For the Course workbooks (3) from Colorpoint Institute, and ALL audio CDs sold on this site, there are NO refunds. Exchanges are possible if items have arrived damaged from shipping.

Site Security

Purchase with confidence, transactions on this site are protected. Our payment gateway is Paypal.com, they've been in business the longest of any payment gateway on the internet -- for a reason! They've managed the secure process of receiving and transferring payments since 1999, and Colorpoint Institute has never had any customer complaints about credit card fraud, or lost payments. Also, your personal information such as address, is only kept for servicing deliveries and internal customer service. Your credit card information is never seen by a human being, but passed through directly to our account. After your purchase is complete, that information is NOT stored anywhere, so that is the best security, as there is no possibility it can be discovered or hacked.


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